Configuration

This will guide you through the process of tweaking the Answer Center to look and behave the way you want it. It is an expanded version of the Getting Started page.

Options

You can only have one Answer Center widget per page but you can have as many widgets as you want on your site. For example you could have one complete Answer Center on one page and on another page just have a top ten list of questions for a particular category.

Add the Answer Center widget to your page

To add the Answer Center widget you need to add two lines of javascript to one of your webpages. These lines were sent to you when you signed up for the Answer Center. The first line should be placed right before the </head> tag on your page.

The second line should be pasted in the page where you want the widget to show up on the page. This second line looks like this

<script type="text/javascript">faq_initFAQModule({companyId:##});</script> where ## is the companyId your company was assigned when you signed up for the Answer Center.

There are many configuration parameters that you can add to alter the look and behavior of the Answer Center on your page. This is accomplished by adding a semicolon followed by the parameter and its value

For example <script type="text/javascript">faq_initFAQModule({companyId:1;width:800});</script> sets the width of the Answer Center widget to 800 pixels.

Configuration Parameters

You can use any of the following parameters to tweak your Answer Center.

companyId:Your company ID that we assigned to you. This is the only parameter that is required.

Example: companyId:1

showFragments:Shows the fragment of the answer in the list below the question. Defaults to true.

Example: showFragments:false

showModDate: Shows the last modified date of the question. Defaults to true.

Example: showModDate:false

showCategories: Shows the category selector. Defaults to true.

Example: showCategories:false

showResultCount: Shows the total amount of records retrieved. Defaults to true.

Example: showResultCount:false

showSearchForm: Show the input field and search button and category. Defaults to true.

Example: showSearchForm:false

width: The width of the list. Defaults to 620 (pixels).

Example: width:false

animationSpeed: The speed of the animation when the pages slide. Defaults to 1000 (milliseconds).

Example: animationSpeed:2000

categoryId: The category to preselect. Defaults to 0 (All Categories). If you want to automatically go right to a specific category you need to get the categoryId from the Options tab in the Answer Center Admin Console. The IDs are listed in the Category grid.

Example: categoryId:false

resultsPerPage: The number of questions to display on each page. Defaults to 5.

Example: resultsPerPage:false

totalNumberOfResults: The maximum number of results to return. Defaults to 50.

Example: totalNumberOfResults:false

searchButtonText: The text that displays on the search button. Defaults to "Search".

Example: searchButtonText:false

noResultsText: The text that displays when there are no results to show. Defaults to "There are no matches for your question"

Example: noResultsText:false

showSubmitButton: Shows the submit button. Defaults to false.

Example: showSubmitButton:true

submitButtonText: The text on the button used to submit a question by email. Defaults to 'Submit Question'. You need to set showSubmitButton to true for the button to display.

Example: submitButtonText:false

Example Usage

If you wanted to display the top ten questions asked in a particular category you could do this.

showSearchForm:false,showFragments:false,showModDate:false,resultsPerPage:10,totalNumberOfResults:10