Administration

You can administer a few thing from the Options tab in the Answer Center Admin Console

Preferences

Submittal Type: If you to let users submit question to you from the Answer Center you need to select one of the options in the Submittal Type dropdown.

  1. URL Redirect: If you select this option users will be redirected to another webpage.
  2. Mojo Help Desk: If you currently are a user of Mojo Help Desk you can select this option to let your customers submit a ticket directly into your Mojo Help Desk.

Note: You will need to edit your javascript on your FAQ page to display the submit button. See the Configuration page on how to do this.

URL Redirect: This would commonly be a form that would allow them to send you an message. You will need to set the URL to redirect to in the category grid below. You only need to set the Sent To field for the All Categories category which will default all redirects to that URL. If you want you can set individual categories to a specific URL. For example if the user is browsing the Support category you could direct them to the support form.

Mojo Help Desk: You need to assign a Mojo Help Desk queue to an FAQ category. The queue identifiers are found in the widget documentation.

  1. To get there click on manage link on the top right of your Mojo console.
  2. Under Helpdesk Owner/Admin click on Form Widget.
  3. Use the dropdown under Requests will go to ticket queue: to select the queue you want.
  4. The code you want will then show up in the code below after mojo_form_widget_params.token=. It will look something like 1234_56789.
  5. Select it and copy it.
  6. In the FAQ application click on the category you want to map to the queue you just selected.
  7. Paste the token into the Send To field and click Update.

You must at least fill in the All Categories category as that is the default setting. If the customer selects a category that does not have a Mojo queue assigned it will go into the default.

Categories

There are two ways to create new categories. When you create a new Question in the Content screen you can type in the name of a category. If it does not exist it will be created for you. You can also go to the Option tab and click on the Add category button and fill out the form.

Name:The category dialog lets you add or edit the category name.

Send To Address: This is used if you are using the URL Redirect Sugmittal Type. See above for more information on how to use this feature. If you are not allowing users to submit questions from the Answer Center you can ignore this field.

Users: You can assign specific users to specific categories. They will only be allowed to add/edit and delete content from their own categories. To assign a user to a category select the name in the "Available" list and click the right arrow to move them into the "Approved" category. We will discuss how to create users in the next section.

Users

This is where you can add/edit or delete a user for your Answer Center. These will be people who can add/edit and delete content. Everyone is able to view the content on your Answer Center Widget but only these users can login to the Admin Console and make changes.

Email: You must enter a unique and valid email address.

Password: The password they will use to login to the Admin Colsole.

Type: An Admin can manage any part of the site including adding users and changing the preferences. A User can only add/edit and delete content in categories that they have been assigned to. To see how to assign them to categories see the Categories section above.